Refund policy

Shop1 has a 30-day return policy. You have 30 days after receiving an item to request a return.

Return eligibility

To be eligible, an item must be in the same condition in which it was received: unworn or unused, with tags, and in its original packaging. A receipt or other proof of purchase is required.

To request a return, email CS@1-commerce.com with your order number and the reason for the request. Items sent back without prior authorization may not be accepted.

Return shipping and destination

If your return is accepted, we will provide return instructions. Authorized returns should be sent to:

Shop1 Returns
125 Delawanna Ave
Clifton, NJ 07014
United States

Shop1 will provide or reimburse reasonable return shipping for items that arrive damaged, defective, or incorrect. For other approved returns, the customer is responsible for return shipping unless Shop1 agrees otherwise in writing. Original shipping charges are not refundable unless required by law or the return results from a Shop1 error.

Damaged, defective, or incorrect items

Inspect your order after delivery and contact CS@1-commerce.com as soon as possible if an item is damaged, defective, or incorrect. Include your order number, a description of the issue, and clear photos when applicable so we can evaluate the issue and make it right.

Exceptions and non-returnable items

Certain items cannot be returned, including perishable goods, custom or personalized products, personal-care goods that have been opened or used, hazardous materials, flammable liquids or gases, and gift cards. Contact us if you have questions about a specific item.

Sale items follow the standard return rules unless the product or promotion is explicitly marked Final Sale. Items marked Final Sale cannot be returned except where required by law or when they arrive damaged, defective, or incorrect.

Exchanges

The fastest way to receive a different item is to return the original item through the approved return process and place a separate order after the return is accepted.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued automatically to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.

If more than 15 business days have passed since we approved your refund, email CS@1-commerce.com.